Pemanfaatan Sistem Informasi pada Pelayanan Kesehatan Ibu dan Anak di UPTD Puskesmas Mampang Kota Depok: Use of Information Systems in Maternal and Child Health Services at UPTD Puskesmas Mampang Depok

Magda Doria; Winarni Naweng Triwulandari; Winnie Tunggal Mutika; Tris Eryando

doi:10.51888/phj.v15i2.272

Authors

Magda Doria Universitas Indonesia
Winarni Naweng Triwulandari
Winnie Tunggal Mutika
Tris Eryando

DOI:

https://doi.org/10.51888/phj.v15i2.272

Keywords:

Information systems, KIA Services, Community Health Centers (Puskesmas)

Abstract

Pelayanan kesehatan merupakan salah satu sarana untuk melakukan pembangunan kesehatan dan memerlukan informasi kesehatan untuk setiap proses manajemen kesehatan,. Sehingga pelayanan kesehatan dapat menyelenggarakan upaya kesehatan yang efektif dan efisien. Salah satu pemanfaatan sistem informasi contohnya adalah pelayanan Kesehatan Ibu dan Anak (KIA). Tujuan dari penelitian ini adalah untuk mengetahui bagaimana pemanfaatan sistem informasi pada proses manajemen kesehatan untuk peningkatan pelayanan KIA di UPTD Puskesmas Mampang. Metode yang digunakan dalam penelitian ini adalah penelitian kualitatif melalui metode observasi, wawancara tidak terstruktur dan telaah dokumen. Penelitian Penelitian dilakukan di Bagian Kesehatan Keluarga UPTD Puskesmas Mampang Kota Depok, mulai sejak 25 September 2023 sampai tanggal 23 Oktober 2023. Observasi dilakukan dengan melihat keseluruhan proses pelaksanaan kerja di bagian Kesehatan Keluarga UPTD Puskesmas Mampang Kota Depok dan wawancara kepada pegawai terkait sebanyak 3 orang. Masih terlihat beberapa kendala dalam pemanfaatan sistem informasi pada pelayanan KIA dari aspek sumber daya manusia, infrastruktur, proses, serta dukungan organisasi. Beban kerja yang tinggi dan kurangnya SDM, gangguan pada aplikasi dan jaringan internet menyebabkan pelaksanaan sistem informasi kurang optimal. Perlu adanya penambahan jumlah SDM serta pelaksanaan sistem monitoring dan feedback.

Health services are one of the means to carry out health development and require health information for every health management process. So that health services can carry out effective and efficient health efforts. One of the uses of information systems, for example, is Maternal and Child Health (KIA) services. The purpose of this study was to determine how to utilize information systems in the health management process to improve KIA services at the UPTD Mampang Health Center. The method used in this study is qualitative research through observation methods, unstructured interviews and document reviews. Research The research was conducted in the Family Health Section of the UPTD Mampang Health Center, Depok City, starting from September 25, 2023 to October 23, 2023. Observations were made by looking at the entire work implementation process in the Family Health section of the UPTD Mampang Health Center, Depok City and interviewing 3 related employees. There are still several obstacles in the use of information systems in KIA services from the aspects of human resources, infrastructure, processes, and organizational support. High workload and lack of human resources, disruptions to applications and internet networks cause the implementation of the information system to be less than optimal. There needs to be an increase in the number of human resources and the implementation of a monitoring and feedback system.

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